I hope this helps explain some of the misconceptions however, we want to once again apologize for your stay being uncomfortable. Philadelphia and New York are the number 1 and 2 locations for bedbugs in the USA and most people staying with us are exposed to these areas by their work, friends or neighbors. This is the reason we do this with every room which has a reported incident. Even an expert technician might not find anything without disassembling furniture. Your luggage should be stored off the floor and for this reason we provide luggage racks in every room. This is the reason we wrap every box spring and mattress in our facility to reduce the hiding places. Mattresses, box springs and headboards are the most common hiding places for the bugs. All they need is proximity to people to transport them to new locations and a crevice to hide in. If you have the opportunity to read expert opinions on these creatures you will learn that: Bed bugs don't care about cleanliness! They can thrive in an immaculate five-star hotel room, on public transportation or in upscale department stores just as easily as anywhere else. Hopefully reassuring for you, after disassembling the bed they found no evidence of any bugs. Thank you for identifying the room you stayed in which was inspected immediately after seeing your posting by a professional exterminator. Personally and on behalf of our staff and management I would like to apologize for your experience during your recent stay at Resorts.
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